Community Services

We deliver a comprehensive collection of Community and Residential Services designed to help people become or maintain self-sufficiency. This mix of programs provides a broad safety net for our citizens in need.

The community services offered by the Tennessee HRAs are listed below. Check back often for updates to this listing of services.

Domestic Violence Services Weatherization
AIDS Prevention - Ryan White Low Income Home Energy Assistance Program
Home Buyer Education Individual Development Account
Housing Opportunities for Persons with AIDS Emergency Food and Shelter
Community Services Block Grant Rural Public Transit
Community Development - Housing for Special Needs Rental Assistance
Pharmaceutical Assistance Statewide Home and Community based Waiver Services
Self-Sufficiency Information and Referral
Homeless Crisis Intervention
Alcohol/Drug Safety Education Program Federal Emergency Management Agency

Domestic Violence Services


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Weatherization provides basic insulation and weatherization measures to homeowners and renters to assist them in reducing energy costs while safeguarding their health and safety.

The purpose of the Weatherization Program is to assist low-income households in reducing their fuel costs and to contribute to national energy conservation through increased energy efficiency and consumer education. Weatherization assistance can be provided to each dwelling one time. Weatherization can be reapplied for after a period of ten years. Measures include but not limited to attic and floor insulation, door and window replacements, caulking, weather stripping and glass replacement. Incidental repairs are made if they are directly related to installed measures.

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AIDS Prevention - Ryan White

The Ryan White Part B Medical Services Program serves eligible Tennessee residents with HIV/AIDS.   This program covers Part B clients that do not have any form of health insurance.  A Medical Care Manager will assess each client’s eligibility for this program when they apply for Part B coverage.   The program primarily covers procedures directly or indirectly associated with HIV/AIDS and related illnesses.  A fee schedule of covered procedures and the amounts paid is updated each year and sent to all authorized providers.  For a health care provider to be authorized by program, they must complete and submit a state “Authorization to Vendor Form” each year, and agree to accept the Fee Schedule amount as payment in full. The program does not cover emergency room charges or inpatient costs.  The payment of any uncovered services is the responsibility of the patient.

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Low Income Home Energy Assistance Program

The Low Income Home Energy Assistance Program (better known as LIHEAP) is a critical heating and cooling program for low-income Tennessee families. Each year, thousands of families seek assistance from one of 19 nonprofit community or local government agencies that help the Department of Human Services administer these federal dollars.  Tennessee households living at or below 200 percent of the federal poverty guidelines are eligible for LIHEAP assistance, as long as funding is available. Eligibility for LIHEAP assistance is also determined on a priority point system to target households with members who are elderly, disabled and/or under the age of six.  LIHEAP assistance does not go directly to the client or applicant; rather direct payments are made through the LIHEAP agency to the local utility company or energy supplier.

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Home Buyer Education

The Tennessee Suicide Prevention Network (TSPN) is the statewide public-private organization responsible for implementing the Tennessee Strategy for Suicide Prevention as defined by the 2001 National Strategy for Suicide Prevention. TSPN is a grass-roots association which includes counselors, mental health professionals, physicians, clergy, journalists, social workers, and law enforcement personnel, as well as survivors of suicide and suicide attempts. TSPN works across the state to eliminate the stigma of suicide and educate communities about the warning signs of suicide, with the ultimate intention of reducing suicide rates in the state of Tennessee. We seek to achieve these objectives through organizing and promoting regular regional activities, providing suicide prevention and crisis intervention training to community organizations, and conducting postvention sessions for schools and organizations after suicides occur. Suicide affects people of all ages, races, and socioeconomic groups. Hence we encourage and celebrate the engagement of people from all walks of life in our suicide prevention campaign, sharing their stories, making a difference in their communities, and helping to save lives.

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Individual Development Account

IDA  is a matched savings program designed to help low income individuals and families save for and purchase their asset dream.  Participants open special savings accounts saving up to $2,000.  When individuals are ready to buy a house, launch a business, or go to school, their savings are matched.  Through this program individuals can strengthen their financial knowledge, sharpen their money management skills and repair their credit record in a ten part personal finance and money management workshop series.

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Housing Opportunities for Persons with AIDS

Ryan White Housing Opportunities for Persons with AIDS (HOPWA) is a program designed to provide housing and housing related assistance to individuals with HIV/AIDS.

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Emergency Food and Shelter

Through Comprehensive Emergency Assistance (CEA) eligible low-income households may receive assistance with emergency food, shelter, energy, prescribed medications, and homeless prevention assistance.

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Community Services Block Grant

The Community Services Block Grant (CSBG) programs help people with emergency food and shelter, homemaker aide services, and other information and referral support.

CSBG - Comprehensive Emergency Asst

Comprehensive Emergency Assistance provides assistance to eligible households by providing food, shelter, energy, prescribed drugs, and homeless prevention.

CSBG - Information & Referral

I & R Assistance provides individuals with current information on opportunities and services available to the individuals within their communities including assessing the problems and capacities of the individuals, linking individuals to the opportunities and services that are available; to the maximum extent practicable, ensures that the individuals receive the needed services, and are aware of the opportunities available to the individuals, by establishing adequate follow-up procedures.

CSBG - Chore Service

Chore Service provides assistance with general household activities to income eligible persons having difficulty with one or more of the following instrumental activities of daily living: preparing meals, shopping for personal items, managing money, using the telephone, and doing light housework. Trained staff are available to the following activities; routine household management tasks such as menu planning, budgeting, shopping, meal preparation, and light housekeeping, such as sweeping, mopping, dusting, hanging linens, making beds, washing dishes, doing personal laundry, ironing, mending, meal preparation and/or education about preparation of nutritious appetizing meals, assistance with maintenance of safe environment, and errands such as grocery shopping and having prescriptions filled.

CSBG - Home Delivered Meals

HDM provides a nutritionally balanced noon meal to elderly and disabled individuals who meet the CSBG eligibility guidelines.

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Rural Public Transit

This service provides public transportation to rural residents of all ages, giving first priority to elderly, handicapped and economically disadvantaged with medical needs while providing deviated, fixed route and demand-response service.  It is funded by the Federal Transit Administration, TN Dept. of Transportation, TN Commission on Aging, fares, local revenues, and in-kind contributions.

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Community Development - Housing for Special Needs

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Rental Assistance - Shelter + Care, Supportive Housing Services

The Housing Choice Voucher Program (Rental Assistance) helps low income families obtain safe and sanitary housing at an affordable price. Qualified families receive a Housing Choice Voucher and are given up to 120 days to find a house, apartment, or mobile home that is affordable based on the family’s income and size. The rental unit is inspected to ensure that it meets Housing Quality Standards. When the unit is approved, the agency starts a Housing Assistance Payment contract with the landlord. A lease is signed between the landlord and the tenant. The initial contract and the lease are for a one-year term. Some families meeting certain income criteria receive a payment from the agency to offset utility costs.

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Pharmaceutical Assistance

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Statewide Home & Community Based Waiver Services

The Statewide Home and Community Based Services (HCBS) Waiver is approved by the Centers for Medicare & Medicaid Services (CMS) to serve 3,700 elderly and disabled individuals. This Waiver provides a community-based, cost-effective alternative to institutional nursing facility care for individuals who are eligible for level 1 nursing home care and are financially eligible.

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Information & Referral

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The program provides services for individuals and families who are without a fixed residence.  Clients are assisted with first month’s rent and with utility deposits if they do not have means to help themselves.

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Crisis Intervention

Crisis Intervention provides emergency assistance for payment of rent/mortgage or utilities to prevent eviction or termination of services. Applicants must be below 200% of the Federal Poverty Guidelines, have an eviction notice or utility shut-off notice, and have documentation of an uncontrollable and unforeseeable circumstance. It is our goal to help the family overcome their impending crisis and maintain self-sufficiency. Budget Counseling and Referral Services are also available. Please contact your local Community Service Center for more information.

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Alcohol/Drug Safety Education Program

The Tennessee State Law (T.C.A. section 55-10-403) requires all persons convicted of driving under the influence of alcohol and other intoxicating drugs to receive a minimum of 12 hours of education pertaining to substance abuse and their ability to drive. The course must cover the traffic aspect of alcohol and drug use; physiological and psychological aspects of alcohol and other drug use. The court ordered educational program must be completed prior to having their driving privileges reinstated.

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Federal Emergency Management Agency

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TAHRA Human Resource Services